Refund policy

Effective date: 09-10-2026

At LuminHair, we want you to be confident in your purchase. If your LuminHair Red Light Therapy Cap isn't right for you, here's how returns work.

Return Window

You have 30 days from the delivery date to request a resolution for your order.

How to Start a Return

1. Email admin@20lane.com with your order number and reason.
2. If your item is defective, damaged, or the wrong item was sent: you do not need to send anything back. We'll arrange a free replacement or full refund, typically resolved with a photo or short video of the issue.
3. If you've changed your mind, or the item just isn't for you: we'll refund 50% of your purchase price and you're welcome to keep the item — no need to ship anything back. This lets us process your refund quickly without the cost and delay of international return shipping.
4. Refunds are issued to your original payment method within 5–7 business days.

Refunds

Refunds are issued to your original payment method. Please note your bank or card provider may take additional time to post the refund. Original shipping costs are non-refundable unless the return is due to our error or a defective product.

Damaged or Defective Items

If your cap arrives damaged or malfunctioning, contact us within 7 days of delivery at admin@20lane.com with photos or video of the issue. We'll arrange a free replacement or full refund — your choice — and you won't need to ship anything back.

Warranty

LuminHair caps include a [1-year] limited warranty covering manufacturing defects in materials and workmanship under normal use. This warranty does not cover damage from misuse, unauthorized modification, liquid exposure, or normal wear. Contact admin@20lane.com to make a warranty claim.

Non-Returnable Items

• Gift cards
• Items marked "Final Sale" at time of purchase