Shipping policy

Effective date: 09-10-2026

Where We Ship From

LuminHair is operated from Europe, but we don't hold or ship inventory ourselves. Orders are fulfilled by our logistics partner, CJ Dropshipping, and ship directly to you from their warehouse in China.

Processing Time

Orders are processed by our fulfillment partner within [1–3] business days of purchase (Monday–Friday, excluding holidays). You'll receive a confirmation email with tracking information once your order ships.

Shipping Rates and Timelines (to United States)

Delivery times are estimates that begin from the ship date, not the order date, and reflect typical China-to-US transit via our fulfillment partner's shipping lines. They are not guaranteed and may be affected by carrier delays, customs processing, or high-demand periods (see below).

Customs Duties and Import Taxes — Please Read

Your order ships from China to the United States and is subject to US customs clearance and import duties. As of 2025–2026, the US no longer offers duty-free treatment for shipments of any value, and goods of Chinese origin currently carry additional duties on top of standard rates (these have changed multiple times over the past year and are still moving, so we won't quote a fixed percentage here).

• Option A — Duties included in price (DDP): Our fulfillment partner's shipping line includes US duties in the shipping cost, so the price you pay at checkout is the total price. No additional charges on delivery.

(Given how much duty rates on China-origin goods have shifted this year, DDP is generally the safer choice for customer experience — it avoids customers getting hit with an unexpected bill weeks after checkout, which is one of the most common causes of chargebacks and negative reviews in dropshipping right now. CJ and similar platforms increasingly offer DDP or "tariff-included" shipping lines specifically because of this — worth checking what's available for this product before you finalize which option to publish.)

We are not responsible for delays caused by customs processing, and delivery timelines are not guaranteed once a package enters US customs.

Order Tracking

Once shipped, you'll receive a tracking number via email. Please allow 24–72 hours for tracking to update, and note that visibility can be limited while the package is in transit internationally or held in customs.

Shipping Address Accuracy

Please double-check your shipping address at checkout. We are not responsible for orders delayed or lost due to incorrect address information provided by the customer. If you need to correct an address, contact us at admin@20lane.com as soon as possible — we can only make changes before the order ships.

Lost or Stolen Packages

If tracking shows your package as delivered but you haven't received it, please check with neighbors and your local carrier first. If it remains missing after 48 hours, contact admin@20lane.com and we'll help investigate a resolution.

Damaged in Transit

If your package arrives visibly damaged, please keep all packaging and contact us at admin@20lane.com within 7 days with photos so we can send a replacement.